Below you will find a summary of the delivery methods and fees that will be applied, depending on the amount of your cart.
France orders below 70€ sent with Colissimo: flat rate of 7.90€.
France orders above 70€ sent with Colissimo: free of charge.
EU orders below 120€: flat rate of €9.90 (Chronopost, DHL, UPS, Fedex)
EU orders above 120€: free of charge.
3 to 7 working days
UK and Europe Zone 2 flat rate 15€ (Chronopost, DHL, UPS, Fedex)
5 to 9 working days
North America and Zone 3 (Amérique du Nord, Mayotte, Terres Australes Françaises, Guadeloupe, Martinique, Saint Pierre et Miquelon, Polynésie Française, Nouvelle-Calédonie, Wallis et Futuna, Guyane) $29.90 (DHL, UPS, Fedex)
North America and Zone 3 above $180: free of charge.
5 to 10 working days
Rest of the World : 49.90€
5 to 10 working days
Your package is prepared and despatched within 48 hours of your order.
An order can be delivered to one address only, and delivery charges are per order. Please be aware that, during exceptional circumstances, delivery times may vary.
Woman Essentials does not accept any liability for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all responsibility of the goods. Upon delivery, we will provide you with details to enable you to:
a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place of business.
Distribution and Reception
Any delivery timescales quoted to you are indicative only. Orders may arrive in one or more deliveries.
Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address.
Woman Essentials Returns, Cancellation Policies and Procedures
We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.
Canceling Your Order
As you are a consumer and have made an order online you may, in accordance with the French Consumer Code (Code de la consommation), you have 14 days to notify us of your withdrawal regarding an order. You then have 14 days to return the package to us. Upon receipt of the package, you will be refunded within a maximum of 14 days. You must notify Woman Essentials about cancellation in writing, either through a letter or email. The notification should clearly express the intention to withdraw from the contract.
The returned product must be in its original packaging, in new condition, and therefore never used.
Please include the original packing slip note, noting the items you are returning. Orders without a packing slip will not be processed. Send your package to the following address:
Remedials Laboratoire 91, rue du Faubourg Saint-Honoré 75008 PARIS
The return shipping costs for your products are your responsibility.
Please ensure you obtain proof of postage when you return your order.
Processing Your Refund
Please allow 14 calendar days from the date of your order return and receipt by Woman Essentials for your refund to be processed. The refund will be processed to the original payment method used to place the order.
Consumers are responsible for taking reasonable care of the goods while they are in their possession.
The consumer may be held liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Our logistics site
Woman Essentials is committed to an inclusive approach by ensuring that its entire logistic chain is handled by people with disabilities, housed at the ESAT de la Couronnerie in Orléans. ESAT is a structure that allows people with disabilities to exercise a professional activity while benefiting from medical and educational support in a protected environment
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